Terms & Conditions
1. If it turns out that the product is not available, the customer will be notified and has the right to recover the amount or order another product of the same value.
2. The order cannot be modified or canceled after it is completed by the customer.
3. Ensure that the entered data is correct. Creativity Inkwell and Rehab Digital Group are not responsible for any delay due to incorrect data.
4. When damage or loss occurs to your order with the shipping company, we will immediately compensate you provided that you inform us within a maximum period of one week of shipping the order.
5. When receiving the shipment from the shipping company is delayed, the company returns the shipment to us and to reship it to you, the shipping value is transferred again.
6. When the returned shipment arrives due to non-receipt, the customer is notified via email and the order is shipped again and the customer bears the cost of shipping for the second time and any other costs incurred due to non-receipt. In the event of no response within a month from the date of notification or his unwillingness to bear the shipping costs, the customer has no right to claim. With the shipment or any compensation, and if he wishes not to ship the order and return its value, he will deduct the return shipping value and any other costs incurred by returning the order. He will also bear the payment gateway fees of 2% and 6% of the order value if it is from Tabby or Tamara.
7. We guarantee that the book will arrive free of defects (tears, stains, errors in printing the pages). If a defect is found, the customer has the right to replace it within 3 days from the day he receives the books from the shipping company, and he is not entitled to an exchange or refund after this period.
8. The shipping period may be delayed if the customer requests to add books if there are out-of-stock books, and the order may also be delayed beyond the mentioned period if he receives an email alerting him that a book or books are out of stock and the response is delayed.
9. The delivery period mentioned is for working days (Friday and Saturday are not considered working days), and the duration of working days does not include the closing period on holidays (Eid al-Fitr from 21 Ramadan to 5 Shawwal) and from (5 Dhu al-Hijjah to 12 Dhu al-Hijjah) as well as the annual inventory period, which is From December 25 to December 31.
10. When there are offers such as one book and the second is free or one book and the other has a discount, the offer is applied to the lowest price.
11- The user agrees not to reproduce any of the contents of our site, such as texts, images, software, digital products, or patents that appear through the Creativity Center or the Creativity Center digital group, unless he obtains written approval from us.
12- The user agrees not to sell or take any money in exchange for accessing his personal account on the Creativity Inkwell.
13- All rights to electronic and paper books on the Creativity Inkwell are reserved, and their publication or sale is strictly prohibited, and anyone who violates the rights will bear the legal consequences.